As sales of HS1 increased, a message board forum was implemented to provide community-based support for HS1 users. HS1 included support for remote internet access and voice control using Microsoft speech technology (SAPI). An open API coupled with a freely available SDK was added to encourage 3rd party development of plug-in (drivers) for support of additional technologies and products.

Over time, support was added for additional products such as the ADI Ocelot, JDS Stargate controller and WGL W800 wireless receivers.

At first, the software was compatible with X10 light switches, plug-in modules and controllers. Shortly after release, Keware was renamed HomeSeer and AutoHome was renamed HomeSeer v1 or HS1 for short. After trying several programs, Helmke elected to create his own program (initially named AutoHome), and launched that effort, as a part-time pursuit, under the company name 'Keware'. Helmke developed an interest in home automation and set about to find a software program that would fit his needs. At the time, Helmke was employed as Software Project Leader for Cabletron (later becoming Enterasys) in Rochester, New Hampshire. I hope this helps, please let us know if we can assist further in any way.HomeSeer was founded in 1999 by company president Richard Helmke. It certainly seems like an unusual issue as we have found this device to be very reliable - we will take a look as soon as we receive it back. We will happily look at this under warranty and provide a replacement or refund. Not to worry, I have arranged for an RMA to be emailed through to you. SmartHome: Hi Daniel, I am sorry to say that we did not receive a support ticket for this issue. I am now using some Xiaomi sensors that are substantially cheaper, update instantly anywhere in my home and integrate well. Tried to contact SmartHome through the feedback form to see if they had any ideas but never heard back. I was a bit bummed out as the sensor looks good and is built well, maybe I just got a dodgy unit. Tried tweaking some of the internal settings, tried battery and mains power, but no change. Works well when within 1 mtr of the hub but as soon as I take it outside that range it's temperamental - misses sensor reports, slow to update / doesn't update. Purchased this to use with the Aeotec Z Wave stick.

Homeseer update multisensor 6